1) We will accept the return with smile within 3 working Days of Purchase Date only.

2) Fill the Return/Exchange form you have received with the parcel, in case you don’t have the return form, download one uploaded on the website for your convenience.

3) Repack the parcel you received along with the Return Form with your return shipment.

4) Please return goods with a copy of the invoice and mention the reason for returning the items.

5) Customer needs to return the Goods via traceable delivery i.e. courier or registered post on his own expense to our address.

6) Delivery Charges will not be reimbursed.

7) Refund requests will be processed within 7 days after receiving the return products.

8) All returns need to be ship at Shop #447 Star City Mall Saddar, Karachi PK 74400.

9) For further queries about exchanges and returns, please contact us at info@jovo.pk and call us +92-321-2136461

If you recieve a product that is not what we have described in our catalog (replica, specs and image) you are not bound to keep that product, we will return your money. Please inform us within 24 hours of recieveing the product. email us at Info@jovo.pk